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Case study · Northwell Health

Northwell Health resolved 87% of its potential duplicate queue.

New York state's largest healthcare provider plugged Verato Auto-Steward®, part of Verato MDM Cloud™, into its existing EMPI without disrupting current processes or technology.
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What's inside:
  • ✓How Northwell plugged Verato Auto-Steward® into its existing EMPI without disrupting current processes or technology
  • ✓How the manual task review queue dropped by 87% and duplicates reached an all-time low
  • ✓How freed-up staff shifted to higher-value work, including training on preventing duplicates at creation
Since Verato Auto-Steward® helps us to resolve potential duplicates quickly, we greatly reduce the risk of having duplicate records in our active patient population, which improves the overall patient experience.
Keely Aarnes
Asst. Vice President Business Operations, Northwell Health

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