Northwell resolved 87% of its potential duplicate queue.
New York state's largest healthcare provider plugged Verato Auto-Steward®, part of Verato MDM Cloud™, into its existing EMPI without disrupting current processes or technology.
Northwell Health used Verato Auto-Steward® to resolve 87% of its queue of potential duplicate records, so staff could shift from manual, tedious work to higher-value projects, including training on preventing duplicates at creation.
Northwell Health · Potential duplicate queue
87%
of the queue resolved by Verato Auto-Steward®
Before Verato
100%
With Verato
13%
Source: Northwell Health customer success story
What's inside the case study
✓How Northwell plugged Verato Auto-Steward® into its existing EMPI without disrupting current processes or technology
✓How the manual task review queue dropped by 87% and duplicates reached an all-time low
✓How freed-up staff shifted to higher-value work, including training on preventing duplicates at creation
Download the case study
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Since Verato Auto-Steward® helps us to resolve potential duplicates quickly, we greatly reduce the risk of having duplicate records in our active patient population, which improves the overall patient experience.
Keely Aarnes Asst. Vice President Business Operations, Northwell Health
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